reSound

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Delivery & return policy

At reSound, we aim to provide a smooth and trustworthy experience for buyers and sellers of quality pre-owned instruments and gear.

While each seller on reSound manages their own listings, we maintain clear platform-wide standards for delivery and returns in the event something goes wrong.

Delivery
Sellers on reSound set their own shipping terms, so please review the product listing for specific delivery details. Shipping times and fees vary based on the seller’s location and method of dispatch. Tracking information should be provided within 3 business days of your order.

Returns
reSound is a marketplace for pre-owned gear, so returns are accepted only if the item:

  • Arrives damaged during shipping, or
  • Is materially not as described in the listing
  • If either applies, you must report the issue within 14 days of delivery.

Eligibility Criteria

  • Items must be returned in the same condition as received
  • Returns must be shipped by mail

Return shipping costs
If the item is damaged in transit or not as described, the seller is responsible for return shipping costs. For any other reason, returns are at the seller’s discretion and buyers may be responsible for return shipping.

We do not accept returns for change of mind or fit-for-purpose reasons

How to Start a Return

  • Contact the Seller via the reSound platform within 14 days of delivery. Include a clear explanation and supporting photos.
  • Get Approval, The seller will confirm eligibility and share return instructions.
  • Return the Item, Ship the item using a tracked method.
  • Refund, Once the item is received and verified, the seller will process your refund within 7 days.

If the seller is unresponsive or the issue is unresolved, contact the reSound support team for assistance.

Refunds
Approved refunds are issued to your original payment method within 7 days of the item being received and confirmed.

Important Notes

Always review the seller's delivery and return policy before making a purchase.

Modifying an item or shipping it to a different address after receiving it will void reSound Buyer Protection.

Buyer Protection only applies to items reported within 14 days of delivery.