reSound

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Selling on reSound guide

Welcome to reSound, the dedicated marketplace for refurbished and pre-loved musical instruments and audio equipment. Whether you're a retailer, refurbisher, manufacturer, or an individual seller, reSound offers you the perfect platform to connect with a trusted community passionate about music and quality gear.

With free listings, ZERO sales fees, and a passionate audience, reSound provides a profitable and reliable platform for selling your gear.

Here’s everything you need to know to successfully list and sell your products on reSound.

Why sell on reSound?

  • Free listings, Zero Sales fees: We only charge a 2% payment processing fee after you make a sale. With reSound, you save over 6% in fees, keeping more of your hard-earned money from every sale!**.
  • Reach an engaged audience: reSound's audience is passionate about pre-loved and refurbished musical gear. By joining reSound, you gain access to a community actively seeking sustainable and quality instruments and equipment.
  • Secure payments: We prioritise the safety of both sellers and buyers. reSound ensures all transactions are secure and funds are ringfenced, giving you peace of mind.
  • Simple and efficient: Selling on reSound is straightforward. Our user-friendly interface allows you to list products quickly and efficiently from your dedicated seller dashboard.

How reSound protects sellers

All transactions are protected under the reSound Seller Protection Programme. Our platform ensures secure payment processing, safeguarding of the funds, guaranteeing that sellers receive funds safely. If disputes arise that cannot be resolved directly between the buyer and seller, our support team provides prompt, impartial assistance.

How it works

  • Sign Up: Create your seller account at no cost.

  • Payout setup: Ensure your bank details are set up before listing any items. Payments will be processed through this account once your item is sold.

  • NOTE: We perform comprehensive identity and financial verifications to ensure that only reputable sellers can list items on reSound.

  • List your instruments: Upload details of your pre-owned or refurbished instruments and equipment, including high-quality images and detailed descriptions. Every product is reviewed before going live to ensure it meets our standards for quality and authenticity.

  • Pre and Post sale support: Sellers are expected to offer pre-sale advice and post-sale support, building trust and ensuring buyers feel confident about their purchases. If your product includes a warranty, you must honour it after the sale.

After you sell an item

  • Shipping the item, package the item carefully Packaging is extremely important to ensure the buyer receives the item in the ‘as described’ condition. Use appropriate packing materials to protect your item from potential damage during transit.

  • Obtain a shipping label from your preferred courier and send tracking information to the buyer via reSound.

  • Mark the item as Shipped Update the order status on reSound to notify the buyer their item is on the way.

  • Delivery receipt You’ll receive a notification when the buyer marks the item as received.

  • Payout processing: Payouts are typically transferred within 1 business days after delivery confirmation. It may take an additional 7 business days for funds to appear in your account.

  • Communication Maintain open, timely communication with your buyers, especially regarding shipping updates or any potential issues.

  • Order Management Ship items within 3 business days of the sale. Delays can lead to complaints and affect your seller rating.

Handling Returns

  • Clearly state your peturn policy, add your return policy in your Shop Policies section. Use reSound’s standard terms or create your own.
  • Return Shipping Costs, if an item was not as described or arrived damaged, the seller is responsible for return shipping. For preference-based returns (if the buyer changes their mind), the buyer typically covers return shipping costs.

Start selling on reSound today!

Register as a seller

Should you need assistance or have any queries regarding the platform, listing process, or your seller account, please contact us