Sellers FAQ
Welcome to the reSound FAQ for sellers.
Do I have to pay a fee to list and sell?
There are no sales fees for selling on reSound. It's also free to create a new listing and there are no sales fees to pay when you sell an item, we only charge you a Payment processing fee to cover the payment processor's costs, with reSound, you save over 6% in fees, keeping more of your hard-earned money from every sale!**.
Here is an example: selling a £1,000 Guitar with reSound vs. other marketplaces
Selling on reSound
- Guitar sale price: £1,000
- reSound sales fee (0%): £0
- reSound payment processing fee (2%): £20
- Total earnings: £980
Selling on other marketplaces
- Guitar sale price: £1,000
- Marketplace sales fee (5%): £50
- Payment processing fee (3.20%) = £32.09
- Total earnings: £917.91
With reSound, you save £62.91 or over 6% in fees, keeping more of your hard-earned money from every sale!
What is the Payment Processing Fee? All reSound orders will incur this payment processing fee. The Payment processing fee is 2%, calculated on the full order amount (including delivery fees and the tax amount), as this payment processing service is needed to complete the entire online transaction.
When do I pay the fees? The fees are all deducted directly from the payout, eliminating month-end charges and streamlining your billing process.
How do I qualify for the Seller Protection Programme? reSound protects sellers through its Seller Protection Programme, which secures transactions, ensures secure payment processing, and guarantees safe receipt of funds. In cases of disputes that sellers and buyers cannot resolve, reSound support intervenes for prompt, impartial resolution.
What are the musical instrument conditions and what do they mean? reSound uses specific terms to describe the condition of the gear for sale on our marketplace. Make sure you rate your listings accordingly:
- B-Stock: Items that were opened and returned, have a cosmetic imperfection, or were used as demo units in a shop. These can be in refurbished or used condition.
- Refurbished: Items undergo thorough inspection, cleaning, and repair to address any defects or issues they may have had.
- Used - Mint: Items are completely blemish-free and have not been modified in any way.
- Used - Excellent: Items have been used but only exhibit minor cosmetic defects. Minor surface-level scratches, such as pick marks from regular use, would qualify.
- Used - Very Good: Items with more cosmetic imperfections but are still in great overall condition.
- Used - Good: Items are in fine working order but have significant cosmetic imperfections.
Dispute Resolution
What happens when a buyer disputes an order? When a dispute arises, reSound evaluates the buyer's claims against the seller's listing details and the active return policy. Accurate descriptions and clear photographs are crucial. Changes to return policies after a transaction's completion do not apply retroactively.
What should I do if a buyer reports an issue with an order? Honour return requests within the return period defined by your policy. If a request is outside this period, inform the buyer respectfully that the period has lapsed. If the issue is related to item description, cover the return postage costs; otherwise, the buyer pays.
Managing Offers
How do offers work on reSound? You will receive notifications for offers, which you can accept, decline, or counter within 24 hours. Offers expire if not responded to in this timeframe. Accepting an offer finalises the sale terms.
What happens if I accept an offer ? Prepare the item for shipping once an offer is accepted. The buyer has 72 hours to make payment.
What should I do if a buyer does not pay for an accepted offer ? Contact reSound Support for assistance. reSound may suspend buyers with multiple non-payment offenses.
Return Policies
How do I handle returns as a seller on reSound ? Review your return policy, communicate directly with the buyer about the terms, and determine who is responsible for return shipping costs based on the reason for return.
Who is responsible for return shipping costs? You are responsible for return shipping costs if the item is not as described or arrived damaged. For preference-based returns, the buyer typically covers these costs.
What are the 'Standard Shop Policies'
- General Terms Items must be returned in their original, as-dispatched condition, with all packaging and no signs of use or modifications.
- Returns Refurbished, used, and vintage items may be returned within 7 days of delivery.
- Refunds Buyers receive a full refund via their original payment method.
- Shipping costs If an item is returned because it was not as described or arrived damaged, and the buyer reported these issues within 7 days, we are responsible for the return shipping costs. Buyer assumes responsibility for all return shipping costs, unless the item wasn't received as described. For preference-based returns, if accepted, the buyer typically covers these costs.
Additional Responsibilities and Protection
How am I protected if the item is returned? reSound Buyer Protection may cover transactions where items are not as described or are damaged. Document the item’s condition before shipping and maintain clear communication with buyers.
What are my obligations for shipping? Provide tracking information and dispatch the item within 3 business days after a sale.
How do preference-based returns work? If a return is based on buyer preference and your policy permits, the buyer is responsible for the return costs.
What if I need to contact a buyer? Use the reSound message system for all communications to ensure they are logged and referenceable in disputes.
For additional support or more detailed policy information, sellers are encouraged to contact us or consult the seller policies in the Sellers Help Section.